Core Values

Safety

We are dedicated to ensuring the safety of our employees, customers, and the communities we serve. Safety is a cornerstone of our company, encapsulated by three key principles: priority, proactivity, and accountability.

PRIORITY
  • Our company’s foundation is built on moving customers’ freight with speed and diligence. Our mission includes placing the right people in the right roles to ensure time-critical shipments arrive on schedule. But what if timely delivery conflicts with safety?
  • The answer is always Safety First. In a recent safety meetings with our drivers, CEO Michael Tan strongly emphasised this principle.
PROACTIVITY
  • Safety is inherently proactive. We are not only prepared to address safety issues as they arise but also take extensive measures to prevent them from occurring.
  • Pre-trip inspections exemplify proactive safety. Before each route, our drivers meticulously check their equipment to ensure road safety. This allows us to address potential safety concerns before they pose a threat.
  • We also engage in ongoing employee training to proactively maintain safety standards. Monthly, our drivers meet with upper management to discuss safety, review past incidents, and celebrate safety successes, fostering continuous internal dialogue about safety.
ACCOUNTABILITY
  • We have multiple accountability measures to ensure all team members adhere to our safety protocols. This includes routine alcohol and drug screenings for drivers. Additionally, our trucks are equipped with real-time GPS tracking, enabling us to monitor if a driver is speeding, violating traffic regulations, or being unsafe in any manner.
  • Fortunately, such instances are rare due to our exceptional drivers. We regularly recognize “Safety Superstars” for their outstanding commitment to safety on the job.
FINAL THOUGHTS
  • Safety occupies a unique and paramount position among our core values, taking precedence over all others when necessary. We are dedicated to protecting our employees, customers, and fellow citizens, steadfast in our commitment to safety, no matter the challenges.

People

We regard our employees as our greatest assets and are dedicated to ensuring their long-term wellbeing and fair treatment. As a leader in the transportation industry, our people are our most important asset. They are entrusted with the responsibility of ensuring our freight arrives safely and on time. This is why we recruit, train, and retain only the best in their field and consistently recognize employees who embody the following values:

RESPECT
  • Valuing the contributions of others with dignity.
POSITIVE ATTITUDE
  • Enhancing employee morale and inspiring a team-oriented mindset.
TEAMWORK
  • Strengthening our collective capabilities by working together.
LOYALTY
  • Demonstrating commitment to the company, co-workers, and customers.
ACCOUNTABILITY
  • Taking ownership, fulfilling commitments, and accepting responsibility.
RESOURCEFULNESS
  • Showing initiative and innovation to accomplish tasks effectively.
DEDICATION
  • Persevering and serving as a role model for other employees.
RESPONSIBILITY
  • Being committed to duties and tasks with reliability, trustworthiness, and timeliness.

Our key to success is simple — we believe in our people, who are the ambassadors of all our services, and we value our customers, business partners, and the importance of strong relationships.

Customer Centricity

  • With customers being the central focus, we align our resources to meet customer expectations enabling them to focus and grow in their core business.
  • In an industry where we are responsible for a customer’s cargo, our success relies on our client’s success.
  • Excellence, consistency, and commitment…whether the customer is internal or external.
  • We will focus our energy on proactively solving our customers’ transportation problems.
  • We will take ownership of the freight that we transport and the decisions that we make to ensure our customers’ success.
  • We will provide services of the highest quality standards and build a performance-based value for our customers.
CREATE VALUE

From the first “hello” to the last “you’re welcome” every person should be made to feel special. We love to solve a new problem or offer a new solution that creates value for our customers and the partners we serve. Whether we’re delivering for you or simply answering your phone call, we go the extra mile and strive to make a difference.

Integrity

  • We will demonstrate the highest levels of honesty, accountability, transparency, and responsibility in all aspects of our business.
  • We will act consistently with integrity, honesty, and fairness, establishing long-term relationships built on trust and performance.
  • We will be respectful and trustworthy to our customers and colleagues, maintaining a warm, cordial, courteous, and caring demeanor.
Integrity & Respect

At Eng Joo, integrity and respect are fundamental. We maintain open and honest communication with our customers and employees. We prioritize communication, holding numerous town hall meetings and regular team meetings at various levels. These meetings allow us to share important company matters and give employees a platform to voice their concerns and ideas.

In an era where physical meetings are not always feasible, we conduct hybrid town halls and produce extensive video content to ensure everyone stays informed. These meetings, though time consuming, are seen as vital investments in our people. We openly discuss our financials and strategy with everyone, from directors to shop floor employees, in a manner that is easy to understand. We explain not just what we do, but why we do it.

Continuous Improvement

We believe in the principle of continuous improvement. The core idea is that no process is perfect and there is always room for enhancement. Our goal is to eliminate waste, optimize resources, and empower employees to implement changes that positively impact the company’s bottom line.
Continuous improvement is a business strategy involving the ongoing evaluation and revision of processes, methods, and practices within our organization. The aim is to make periodic adjustments to enhance the efficiency, accuracy, and effectiveness of our business operations. Implementing continuous improvement begins by identifying a problem, planning solutions with a team, testing ideas, and monitoring changes.

The fundamental principles of continuous improvement are:

  • Focus on Customers
  • Leveraging Employees’ Ideas
  • Leadership Support
  • Applying Incremental Changes
  • Utilizing Continuous Improvement Software

Excellence

All or Nothing

The word “excellence” often loses its meaning from overuse. At Eng Joo, excellence means providing services of the highest quality and creating performance-based value for our customers. Our commitment to excellence is rooted in Responsibility, Integrity, Intensity, and Safety. We uphold all our core values in our pursuit of excellence. It’s all or nothing.

We Always Strive for Excellence

You can hold us accountable. When we’re responsible for exceptional results, we’ll gladly take it. Have an idea to make us better? We want to hear it.

Measuring Excellence

Excellence is measured by total customer satisfaction. Our goal is to consistently meet—or exceed— our customers’ expectations daily.

Custom-Tailored Solutions

“Excellence is to do a common thing in an uncommon way.” While moving freight is common, few do it excellently. At Eng Joo, we uniquely approach our customers’ challenges, combining services to provide custom-tailored solutions. This mindset gives our customers strategic advantages and fosters a better environment for our employees and the community.

Create Value

From the first “hello” to the last “you’re welcome,” everyone should feel special. We love solving new problems or offering new solutions that create value for our customers and partners. Whether delivering or answering your call, we go the extra mile to make a difference.